COMMON QUESTIONS

Where is zijidesign.com based out of?
We are based out of Taiwan. Are products are made in both Taiwan and China. We ensure the highest quality of goods but without the high prices.

What does "ziji" mean?
Ziji is Mandarin for yourself. zijidesign means "your design" or "the design you did yourself".

Is it safe to order products from zijidesign.com?
Yes. We have secure payments through PayPal, the safest way to pay online. We also offer a 100% satisfaction guarantee.

WORKSHOP QUESTIONS

Can I upload and add my own images to products?
Yes. In our workshop, simply click the "upload your own picture" button, browse and choose your own image from your desktop and click the upload button. The image will appear on the product currently selected.

Can I add text to products?
Yes. In our workshop, simply click the "new text" button. A text box will load with the word text in it. Click inside this text box to add your own text. You can also change the typeface by highlighting the text and then choosing a new typeface from the dropdown menu under the "new text button".

Can I change the size of the product?
Some products allow the size of the product to be modified. For example, T-shirts can be purchased in several sizes. Check the size dropdwon menu for sizes available.

Can I modify images on the product?
Yes. You can rotate and resize each image place on the product. To rotate an image click on the image you want to rotate. A circle and arrow will appear in the top left corner. Click and hold this circle and move your mouse to rotate the image clockwise or counter clockwise. To resize an image click and hold the bottom right corner. Move your mouse to increase or decrease the image size.

Can I modify text on the product?
Yes. Like images you can rotate and resize text you place on the product. To rotate text click on the image you want to rotate. A circle and arrow will appear in the top left corner. Click and hold this circle and move your mouse to rotate the image clockwise or counter-clockwise. To resize text click and hold the bottom right corner. Mouse your mouse to increase or decrease the text size.

Can I change the color of the product?
Yes. In our workshop, under the "product color", simply choose the color you would like the product to be.

Can I change the color of an image?
Yes. In our workshop select the image you would like to change. Under "print color" simply choose the color you would like the image to be.

Can I change the color of the text?
Yes. In our workshop select the text you would like to change. Under "print color" simply choose the color you would like the text to be.

ORDERING QUESTIONS

Do you ship internationally?

What are your shipping costs?

What shipping methods are available?

What are your different payment methods?
We accept Visa, MasterCard, Discover, American Express and check cards (as via PAYPAL.

What is your process for authorizing credit cards?

Can I order by phone?

How do I change my order?

What is the return and exchange policy?

I have not received my order, what can I do?

SHIPPING & RATES

CONTACT US

Please visit our contact page - Click here to go there now